Frequently Asked Questions

How do I contact a counsellor or therapist?

You can contact us in person, by phone, or by email. We offer a free referral service, whereby we put you in contact with one or more counsellor or therapist. Simply fill out the short form on the ‘Referral Service’ page of this website. Once in contact with the counsellor or therapist, you can then decide whether they are the right person for you, and make appropriate arrangements from there. If you want to know more about the counsellors and therapists linked to New Road Consultancy, please visit the ‘Find A Therapist’ page of this website.

What happens in counselling or psychotherapy?

Counselling and therapy take various forms, but they all seek to support and benefit a person in a safe, confidential environment. A counsellor or therapist does not give advice, but is there to help you focus more clearly on the issues that concern you, and facilitate a deeper understanding of yourself. This is done in a way that respects your own values, choices and lifestyle. By working with the counsellor or therapist, you can make the choices or changes that are right for you.

People use counselling or therapy variably. Sometimes one visit is all that you require. At other times, several visits may be more beneficial. This will depend on you, your therapist, and the nature of your concerns. Appointments usually last between 50-60 minutes, but may also be as little as 30 minutes, or up to two hours. This will depend on what is most appropriate. Your therapist will always respect the confidential nature of what you say, and will discuss this more fully with you when you meet.